ITS A MOOD

legal policies

1- legal notice: Intellectual property

This website is owned and operated by ITS A MOOD S.L.U, registered in Spain.CIF: B44829257

All content on this website, including but not limited to designs, texts, photographs, videos, graphics and logos, are the exclusive property of ITS A MOOD S.L.U, and are protected by intellectual property and copyright laws. Any reproduction, distribution, modification, or public communication of such content without prior written authorization is strictly prohibited.

ITS A MOOD™ is the exclusive trademark of ITS A MOOD S.L.U. Unauthorized use is prohibited.

disclaimer: The information on this website is for general informational purposes only. ITS A MOOD S.L.U makes no representations or warranties of any kind regarding the availability of the website or the information, products, or related graphics contained on the website for any purpose.

Due to the artisanal and sculptural nature of our works, variations in finish, dimensions, and texture are inherent and shall not be considered defects. Each piece is unique.

ITS A MOOD S.L.U. shall not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

third party links :This website may contain links to third-party websites. ITS A MOOD S.L.U. is not responsible for the content or reliability of external websites.

APPLICABLE LAW & JURISDICTION: This Legal Notice is governed by Spanish law. Any dispute rising from the use of this website shall be submitted to the courts of Barcelona, Spain.

2- privacy policy

TS A MOOD S.L.U. is responsible for processing the personal data you provide.

Data collected: When you contact us or place an order, we collect personal information such as your name, email, phone number, bank transfer details, and message content.
Purpose : We use this data to respond to your inquiries , process and manage orders, invoices and delivery of artworks.
Retention: Inquiry data is kept only for the time necessary to resolve the request.
Legal Basis: Inquiry data is based on your consent when contacting us, the execution of a contract

when you place and order, legal obligations for accounting and tax compliance.

Sharing: Your data will not be shared with third parties, except for service providers strictly necessary for fulfilling your order.
Rights: You can access , update your information anytime by contacting info@itsamood.io

3- cookies policy

This website only uses essential technical cookies necessary for its basic functioning. We do not currently use third- party or advertising cookies

4- terms & conditions of sale

orders and production:

All works are produced on a made-to-order basis.

Estimated production timeline : 8-12 weeks (2-3 months), depending on the complexity of the piece.
PAYMENT TERMS:
To confirm an order, a non-refundable deposit of 70 % of the total price is required by bank transfer.
The remaining 30 % must be paid in full prior to shipment.
Production will not begin until the deposit is received.
PAYMENT METHODS:
All payments are accepted by bank transfers. No other payment methods are currently supported.
SHIPPING AND DELIVERY:
- Delivery is arranged to the building entrance (ground floor). The client is responsible for ensuring access for large pieces.
- White glove delivery ( to the apartment, including installation and packaging removal within Barcelona may be arranged upon request at an additional cost.
- If a crane or special equipment is required due to restricted access, this must be organized and paid for by the client.
- International shipping is available: rates and timelines will be confirmed individually.
- The studio is not responsible for delays caused by customs or transport carriers, or circumstances beyond our control (strikes, natural disasters, force majeure, etc..)
- MADE TO ORDER & NON-REFUNDABLE SALES
- Due to their custom, artisanal and limited-edition nature, all sales are final.
- Deposits are non refundable only if cancelled within 48 hours.
- Payments are non refundable, except in the case of damage during shipping.
- DAMAGED OR DEFECTIVE ITEMS
Each piece is carefully inspected before leaving our studio.
In the rare event of damage during transport, clients must:
-Inspect the piece at the time of delivery.
-Report any visible damage within 24 hours of delivery by email to info@itsamood.io, including photographs.
If the claim is validated, we will arrange a repair, replacement, or partial refund depending on the case.
Claims reported after 24 hours of delivery cannot be accepted.
REFUNDS
Approved refunds (in case of transport damage or cancellation within 48 hours) will be processed by bank transfer within 14 business days.
Refunds can only be made to the original account from which payment was received.
AUTHENTICITY & LIMITED EDITIONS
All artworks of ITS A MOOD S.L.U. are issued as part of a limited edition.
Each piece is accompanied by a Certificate of Authenticity, signed and dated by the artist/designer.
Each Edition is strictly limited to the number stated. Once the edition is sold out, no further reproductions will be produced.
Pieces contain a discreet engraved plaques corresponding to the certificate ensuring traceability and collector value.

orders and production:

All works are produced on a made-to-order basis.

Estimated production timeline : 8-12 weeks (2-3 months), depending on the complexity of the piece.
PAYMENT TERMS:
To confirm an order, a non-refundable deposit of 70 % of the total price is required by bank transfer.
The remaining 30 % must be paid in full prior to shipment.
Production will not begin until the deposit is received.
PAYMENT METHODS:
All payments are accepted by bank transfers. No other payment methods are currently supported.
SHIPPING AND DELIVERY:
- Delivery is arranged to the building entrance (ground floor). The client is responsible for ensuring access for large pieces.
- White glove delivery ( to the apartment, including installation and packaging removal within Barcelona may be arranged upon request at an additional cost.
- If a crane or special equipment is required due to restricted access, this must be organized and paid for by the client.
- International shipping is available: rates and timelines will be confirmed individually.
- The studio is not responsible for delays caused by customs or transport carriers, or circumstances beyond our control (strikes, natural disasters, force majeure, etc..)
- MADE TO ORDER & NON-REFUNDABLE SALES
- Due to their custom, artisanal and limited-edition nature, all sales are final.
- Deposits are non refundable only if cancelled within 48 hours.
- Payments are non refundable, except in the case of damage during shipping.
- DAMAGED OR DEFECTIVE ITEMS
Each piece is carefully inspected before leaving our studio.
In the rare event of damage during transport, clients must:
-Inspect the piece at the time of delivery.
-Report any visible damage within 24 hours of delivery by email to info@itsamood.io, including photographs.
If the claim is validated, we will arrange a repair, replacement, or partial refund depending on the case.
Claims reported after 24 hours of delivery cannot be accepted.
REFUNDS
Approved refunds (in case of transport damage or cancellation within 48 hours) will be processed by bank transfer within 14 business days.
Refunds can only be made to the original account from which payment was received.
AUTHENTICITY & LIMITED EDITIONS
All artworks of ITS A MOOD S.L.U. are issued as part of a limited edition.
Each piece is accompanied by a Certificate of Authenticity, signed and dated by the artist/designer.
Each Edition is strictly limited to the number stated. Once the edition is sold out, no further reproductions will be produced.
Pieces contain a discreet engraved plaques corresponding to the certificate ensuring traceability and collector value

4- care and maintenance guide

CLEANING

Use a soft, damp cloth for routine cleaning.
For stains, use mild neutral soap diluted in water.
Avoid abrasive sponges, scouring pads, or strong chemicals (bleach, ammonia, acids)
Do not use solvents or alcohol-based cleaners, which may damage the protective seal.
PROTECTION
Micro Cement surfaces are sealed for durability, but remain porous by nature. We recommend:
Using coasters and placemats under cups, plates or decorative objects.
Wiping spills immediately, especially liquids such as wine, coffee, oil, or acidic foods.
Avoiding contact with sharp objects that may scratch the surface.
ENVIRONMENT
Place pieces in indoor environments.
Avoid extreme humidity, direct water exposure or outdoor use unless specified.
Do not expose to direct and continuous sunlight, which may alter tones over time
MAINTENANCE
Periodic resealing may be recommended depending on use. Clients may contact us for guidance or professional maintenance services.

CLEANING

Use a soft, damp cloth for routine cleaning.
For stains, use mild neutral soap diluted in water.
Avoid abrasive sponges, scouring pads, or strong chemicals (bleach, ammonia, acids)
Do not use solvents or alcohol-based cleaners, which may damage the protective seal.
protection
Micro Cement surfaces are sealed for durability, but remain porous by nature. We recommend:
Using coasters and placemats under cups, plates or decorative objects.
Wiping spills immediately, especially liquids such as wine, coffee, oil, or acidic foods.
Avoiding contact with sharp objects that may scratch the surface.
environment
Avoid extreme humidity, direct water exposure or outdoor use unless specified
Do not expose to direct and continuous sunlight, which may alter tones over time.

CONTACT & COMPANY INFORMATION

ITS A MOOD S.L.U

AVENIDA DEL MARESME 117 - 6TH FLOOR -08918-BARCELONA-SPAIN

EMAIL: INFO@ITSAMOOD.IO

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this page regularly to stay informed about how we protect your privacy. Your continued use of our website constitutes acceptance of these changes.